Privacy Policy

Effective Date: April 13, 2026

Last Updated: April 13, 2026

fadafad.com ("we," "us," or "our") operates an online appointment booking platform for businesses. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using fadafad.com, you consent to the practices described in this policy.

---

1. Information We Collect

We collect the following types of personal information to facilitate appointment bookings and ensure secure transactions:

• Identity Information: Full name, email address, phone number
• Payment Information: Bank account details, UPI ID, credit/debit card details (processed securely via Razorpay — we do not store card details on our servers)
• Booking Information: Appointment date, time, service selected, business selected
• Device & Usage Information: IP address, browser type, operating system, pages visited, and session duration
• KYC Information: As required for regulatory and compliance purposes

2. How We Use Your Information

Your information is used for the following purposes:

• Processing and confirming appointment bookings
• Processing payments and issuing refunds
• Verifying your identity for KYC compliance as required by applicable law
• Communicating booking confirmations, reminders, and updates
• Improving our platform, features, and user experience
• Preventing fraud, unauthorized access, and ensuring service security
• Complying with legal obligations and regulatory requirements

3. Payment Processing

All payments on fadafad.com are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card numbers or banking credentials on our servers. Razorpay's privacy policy governs the handling of your payment data during transaction processing. For more information, visit Razorpay's Privacy Policy.

4. Data Sharing

We do not sell, rent, or trade your personal information to any third party.

Your information may be shared only in the following circumstances:

• Service Providers: With businesses listed on our platform, strictly limited to the information necessary to fulfil your appointment booking
• Payment Processor: With Razorpay for processing payments and refunds
• Legal Requirements: When required by law, regulation, court order, or governmental authority
• Fraud Prevention: To protect against fraudulent, unauthorized, or illegal activity

5. AI Integrations

fadafad.com may use AI-powered features to enhance user experience, such as smart scheduling suggestions or automated booking assistance. Any data processed by AI features is handled in accordance with this Privacy Policy. AI-processed data is used solely to improve service delivery and is not shared with third parties for independent use.

6. Data Protection & Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our platform
• Secure payment processing via PCI-DSS compliant infrastructure
• Access controls limiting data access to authorized personnel only
• Regular security reviews and updates

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Transactional records are retained as required by applicable tax and financial regulations. You may request deletion of your data at any time, subject to our legal and regulatory obligations.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data, subject to legal retention requirements
• Withdraw Consent: Withdraw your consent for data processing at any time by contacting us

To exercise any of these rights, contact us at the details provided below.

9. Cookies

fadafad.com uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of fadafad.com after such changes constitutes your acceptance of the revised policy.

12. Grievance Officer

If you have any concerns, complaints, or grievances regarding the processing of your personal information, you may contact our Grievance cum Nodal Officer:

We will acknowledge your complaint within 24 hours and endeavour to resolve it within 30 days.

13. Contact Us

For any questions about this Privacy Policy, reach us at: