At fadafad.com, we believe both customers and businesses should value each other's time. Our platform is designed to build a culture of punctuality around appointments — and our policies reflect that. When you book through fadafad.com, both parties commit to being on time, and both are held accountable if they aren't.
fadafad.com holds businesses accountable for starting your service on time. If a Business fails to begin your service at the scheduled appointment time:
| Business Delay | Your Entitlement |
|---|---|
| 3 to 10 minutes late | 25% refund of the booking amount — you still receive the service |
| More than 10 minutes late | 50% refund of the booking amount — you still receive the service |
| When You Cancel | Refund |
|---|---|
| 24 hours or more before appointment | Full refund (100%) |
| 1 to 24 hours before appointment | 50% refund |
| Less than 1 hour before appointment | No refund |
| No-show (failure to attend without cancelling) | No refund |
If a Business cancels your appointment for any reason, you will receive a full refund (100%) of the booking amount, processed automatically.
You can cancel your appointment through:
The cancellation time is recorded based on when the cancellation request is received on our platform.
| Scenario | Refund |
|---|---|
| Customer cancels 24+ hours before appointment | 100% |
| Customer cancels 1–24 hours before appointment | 50% |
| Customer cancels less than 1 hour before appointment | No refund |
| Customer no-show | No refund |
| Business cancels the appointment | 100% |
| Business starts service 3–10 minutes late | 25% (service still provided) |
| Business starts service 10+ minutes late | 50% (service still provided) |
| Duplicate or erroneous payment | 100% |
| Failed transaction | Auto-reversed by bank (5–7 business days) |
All refunds are processed as Source Refunds — the amount is credited back to the original payment method used during booking (credit card, debit card, UPI, net banking, or wallet).
| Payment Method | Estimated Refund Time |
|---|---|
| Credit Card | 5–10 business days |
| Debit Card | 5–10 business days |
| UPI | 3–5 business days |
| Net Banking | 5–10 business days |
| Wallets | 3–5 business days |
Actual timelines may vary depending on your bank or payment provider.
Razorpay transaction fees and applicable taxes are non-refundable and may be deducted from the refund amount where applicable.
If a payment fails during the booking process:
We encourage customers to contact us directly to resolve any payment disputes before initiating a chargeback with their bank or card issuer. Filing a chargeback without contacting us may delay the resolution process.
To raise a payment dispute, reach out to us at:
Email: support@fadafad.com
Phone: Available upon request via email
We will acknowledge your dispute within 24 hours and work towards a resolution promptly.
fadafad.com exists to make appointments mean something. When a time is set, both parties should honour it. Our check-in requirements and punctuality guarantee are designed to create mutual accountability — customers show up on time, and businesses start on time. This is how we build a culture where people value each other's time.
We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of fadafad.com after such updates constitutes your acceptance of the revised policy.
For refund or cancellation queries, reach us at: